Monday, February 26, 2007

Where are the prices?

I had an interesting time trying to place a stationery order today. Seems that the latest price list from Paul John Office National ... has no prices in it.

That's both the paper catalog and their on-line ordering website. What are they thinking? Do they really think people want to talk to a sales-rep just to order some paper and pencils? Do they expect people to just randomly order products with no idea of what price they'll be? I don't think so.

There's a new price list due out soon. If it doesn't have prices, I'll seriously consider changing stationery suppliers. Like Moist von Lipwig says, always make it easy for people to give you money. Making it impossible for them to compare prices between products is not making it easy for them, and neither is expecting them to pick up the phone to ask how much for a box of staples.

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